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Customer Care Executive/ CCE (Call Centre) Resume Format – Sample/ Model CV


Given below is a Resume Format which is reasonable in content and Format and has been prepared directly by the candidate. The Resume has not been prepared or rewritten by us and may have some errors or mistakes but can surely give you an idea on how to prepare your own Resume.

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CURRICULUM VITAE

 

Your Name

Your Address

Mobile No.

E-mail:

Professional Summary

  • Result oriented professional with more than 1.9 year of diverse experience in Operations and Data Processing.
  • Promoted throughout for achieving targets/results through teamwork and exceptional quality.
  • Ability to anticipate and address client needs through listening, analysis or with other means.
  • Responsibility Assignment of work, achieve on daily & monthly target, publishing daily & monthly MIS reports
  • Decision-making and problem-solving capabilities.

Employment History: 

Confidential

Off Role Sep 2011 – Nov 2011

On Role   Dec 2011 – Till Date

Process Associate – Customer Support (Confidential)

  • Processing of various type financial requests on company’s Software like (Partial Surrender, Lone, Surrender, Deletion of Rider, Manual POS refund, Reinstatement of Lapse & surrender policies, Addition of Rider (like Term Rider, PAB Rider and Spouse Rider) & Exercise of Option to Participate in Progressive Bonuses (OPPB) etc.)
  • Handling queries through e-mail from General Offices across all over India and revert back with correct and full resolution of their problems
  • Focusing on timely resolution to the Customer and retrieve the financial transaction by coordinating with various departments, General Offices and Sales Dept. of Max Life Insurance PAN India including Head Office for Customer Complaint Resolution
  • Handling 7 Member of team.

Educational Qualifications:

  • Com Passed in 2009 from DDU Gorakhpur University
  • 10+2 Passed in 2006 from UP Board, Uttar Pradesh
  • 10th Passed in 2004 from UP Board, Uttar Pradesh

Professional Qualifications:

  • Operating System : MS-DOS and Windows
  • Packages:MS-Office (MS-Word, Excel, PowerPoint)
  • DTP:Adobe Photoshop, CorelDraw, Corel PHOTO-PAINT

Trainings:

Successfully attended and completed the following trainings:-

  • Ingenium & My flow, MyMoney, Omni Doc
  • Insurance concept and products

Awards and Appreciations:

  • Three quarterly customer satisfaction awards by Max Life Insurance
  • Bronze award for best team work

Personal Details:

Father’s Name:

Date of Birth:

Marital Status:

Sex:

Nationality:      

Languages:

Hobbies: Travelling, Listening Music, Net Surfing and Cooking

I, hereby declare that all the stated information is true to best of my knowledge.

Date:

Place: