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Team Leader with 3+ years BPO Operations Management Experience & a total of 5+ years in 3rd Party recoveries, seeking employment within a role or opportunity that offers career progression.


Confidential Mumbai, India

August 2007 – September 2013

Rated in the top 10 of India’s fastest growing BPO companies by NASSCOM, an ISO-9001 and CMM level 3 certified companies delivering end-to-end and integrated BPO solutions.

Team Leader


September 2008 – September 2013

Responsibilities include handling a team of 20 collectors to meet and exceed client goals & expectations. Reporting to operations manager & clients, strategic planning to achieve monthly targets, developing and grooming team members to move to the next level, Coaching & Feedback to help the team members to meet required goals. Ensuring the policies and guidelines of the process are adhered. 

Quality Analyst

July 2008 – September 2008

Responsibilities included of managing quality & compliance for 2 projects simultaneously, ensuring compliance of policies & procedures of clients are held up to expectations for a team of 30 through Coaching and feedback & account audits

Debt Collections Advisor

August 2007 – June 2008

Worked as a collector for 3rd party recoveries campaign for Confidential & as a team coach.

Career Path/Achievements:

Managed various 3rd Party recovery campaigns successfully under the Confidential domain. 

  • Oxford Management services
  • Professional Bureau of collections.
  • Zenith Acquisitions – started with 18 agents which have increased in strength to 30 agents. (Ranking improved from 17th to 3rd position amongst all vendors)
  • Northland Group –strength of 17 agents increased up to 20. (consistent improved performance helped to gain fixed $/FTE billing from a contingent campaign)
  • Northland Capone Campaign –strength of 22 agents.
  • Asset acceptance campaign – Strength of 16 agents.

Career Accolades

  • Received Extra miler Team Leader award for year 2011.
  • Successfully participated and completed workshops on Management in 2010.
  • Received Extra miler Team leader award for 5 consecutive quarters (2009-2010)
  • Received Extra Miler Team Leader award for year 2009.
  • Received Process Excellence award for delivering topmost Quality 2008.
  • Received Master Blaster for the quarter for excellent performance in collections. (2008) 

Trac-Mail India PVT. LTD., Mumbai, India

April 2006 - February 2007